We provide change management services that are highly effective in realigning business operations for optimum performance and if necessary, achieving complete paradigm shifts in corporate strategies.

Operational Improvement  :  Product and Customer Management

Industries We Serve
  • Adhesives & Sealants
  • Aerospace
  • Automotive
  • Building Materials
  • Chemicals
  • Construction Products
  • Food & Beverage
  • Inks
  • Material Sciences
  • Paint & Coatings
  • Personal Care
  • Pharmaceuticals
  • Plastics
  • Polymer Sciences
  • Printing Industries
  • Private Equity

Orr & Boss' product and customer management services enable clients to make well informed decisions about critical business functions such as pricing, product marketing and sales management. These services include product costing, product line rationalization and customer profitability improvement.

  • Product Costing
    Orr & Boss helps clients analyze and fully understand the true costs of their products. This allows them to make more informed decisions about pricing, investment, product rationalization and customer profitability.
  • Product Line Rationalization
    Product proliferation leads to poor profitability. Orr & Boss helps companies identify which products should be removed from the product line. Key analyses such as Product Cube Analysis, Customer Link Analysis and Product Link Analysis are critical to the success of this important effort.
  • Customer Profitability
    Companies tend to measure profits at the division, business unit or corporate level. An unintended consequence is that while most companies know where the revenue comes from, few understand the source of their profits. They cannot measure or effectively manage profitability at the customer level. Understanding, measuring and managing profitability at the customer level enables companies to make sound strategic and tactical marketing/sales decisions.